HELPDESK

Navigate application issues and related requests with real-time user-friendly ticketing features

ZipBizz HelpDesk module offers smarter ticketing support for user issues with application and module upgrade requests. Provides a common functionality that can be leveraged for other digital tools. Escalation process defined for handling complex resolutions.

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Raise Ticket

Track Ticket
RAISE TICKET

Manage ticketing solutions on the go

Manage ZipBizz module upgrades and application tickets in a hassle-free manner.

  • ZipBizz helpdesk enables quick and easy ticketing across all stakeholders.
  • ZipBizz helpdesk tickets can be prioritized according to severity.
  • ZipBizz helpdesk offers a multi-status resolution feature to action tickets raised.
  • ZipBizz helpdesk is employee-empowered and allows users to reopen tickets based on satisfaction level.
  • ZipBizz helpdesk supports module upgrades for package expansion.
  • ZipBizz helpdesk has a predefined escalation process between client admin and super admin.
Track Ticket

Transparent and easy tracking of issues and requests

Monitor and track application support status and module upgrades effectively.

  • Users can track the status of issues raised and resolutions provided.
  • ZipBizz helpdesk tracks user history.
  • Issue status and resolution reports generated both for client and super admin.
  • ZipBizz helpdesk reports can be exported in multiple formats.

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