HelpDesk

Navigate application issues and related requests with real-time user friendly ticketing features

ZipBizz HelpDesk module offers smarter ticketing support for user issues with application and module upgrade requests.Provides a common functionality that can be leveraged for other digital tools.Escalation process defined for handling complex resolutions.

careerMap Raise Ticket Role change Recommendation

Raise Ticket

Track Ticket
Raise Ticket

Manage ticketing solutions on the go

Manage ZipBizz module upgrade and application tickets in a hassle free manner.

  • ZipBizz helpdesk enables quick and easy ticketing across all stakeholders.
  • ZipBizz helpdesk tickets can be proritized according to severity.
  • ZipBizz helpdesk offers multi-status resolution feature to action tickets raised.
  • ZipBizz helpdesk is employee empowered and allows users to reopen tickets based on satisfaction level.
  • ZipBizz helpdesk supports module upgrade for package expansion.
  • ZipBizz helpdesk has predefined escalation process between client admin and super admin.
Track Ticket

Transparent and easy tracking of issues and requests

Monitor and track application support status and module upgrade effectively.

  • Users can track status of issues raised and resolutions provided.
  • ZipBizz helpdesk tracks user history.
  • Issue status and resolution reports generated both for client and super admin.
  • ZipBizz helpdesk reports can be exported in multiple formats

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